Saturday, February 1, 2020

Sanitation Pep Talk!

The views expressed in this video are my own and do not reflect those of any particular massage school or my current employer, nor should they be construed as such.
Recorded on my day off with sub-optimal equipment and a coughing child off-screen; very loosely cut together because done is better than perfect. If every video were perfect, we wouldn't have ... uhh... Tik Tok?

If you can't watch the video, here is a summary of the points I make:

Why do we make students do sanitation duties and help clean the school?

Short Answer: because your potential employers have told us that they want you to have a good work ethic outside of your hands-on skills. Our advisory board of business owners and professionals tell us what they want to see in their employees. This is something they have specifically asked us to instill.

You could have the best massage skills ever, but if your space is dirty, dusty, or cluttered, clients won’t give you a chance to show off those skills. Making the best first impression includes upkeep and maintaining your work area, whether you’re self-employed, an employee, or an independent contractor.

As an example, I bought a gift certificate from a tattoo studio with a dirty, dusty lobby area; the only reason I finished my purchase was because the actual tattoo space was clean and sanitary. As another example, while my first paying massage gig didn't specify that employees were responsible for snow removal, it quickly became an issue of client safety.

I rent space and cleaning services are included in my rent. They vacuum my floor and take out my trash, as well as cleaning the bathrooms and other common areas. (I still have to do my own laundry, dust shelves, sanitize surfaces.)

Misconception: the school doesn't want to pay for a cleaning service. 
Our cleaning service comes three nights a week to do the grosser things like cleaning toilets and emptying the bins of used hygiene products.

Misconception: the other groups of students - aesthetics and cosmetology - don’t do sanitation duties. 
The other programs have their own lists of duties that they perform at different times than the massage classes; just because you don’t see them doesn’t mean they don’t do them.

“Your mom doesn’t work here — pick up after yourself.” Cleaning and maintaining a space introduces fundamental life skills that not everyone has had the opportunity to learn and put into practice. No judgement; just a fact. (I bring up laundry as an example, but there are other things we cover.)

Every employee in school has a job to do to keep things running smoothly. Not doing your fair share breeds resentment in the next person who comes along. Helping out garners appreciation and makes things easier for the next person. When you see someone cleaning, say thank you! It's an unpleasant job, but it has to be done.

We have potential students and their families, potential employers, representatives of other schools and companies, and accreditation representatives coming and going through the school throughout the day. With so much foot traffic along with classes, things get messy -- paper products run out, trash cans fill up, and carpets get dirty.

We want to impress the people coming in, but we also want you to take pride in your school. We wouldn’t be here without you -- and you probably wouldn’t be here if previous students had left things a mess during your tour. Doing a little bit throughout the day adds up and makes life easier for everyone. Team work. Take ownership, treat your school and work environment with respect.

When things break down, go missing, or if there’s a safety issue, let someone -- an instructor or administrator -- know that there’s a problem.